1. Will they cut my hair in 15 minutes?
The appointment time you select reserves your slot to begin within 15 minutes. However, all services have a minimum service duration of 45 minutes. For example: if you book at 10:00 a.m., the next available time will be 10:45 a.m., depending on the service requested.
2. Can I use my deposit for a future appointment if I booked days in advance?
If your appointment is made more than 72 hours in advance, the system will automatically send reminders 72 hours and 24 hours before your service.
Once the last reminder has been sent, appointments older than 72 hours cannot be rescheduled.
3. Can I use my deposit for future appointments?
Appointments may be rescheduled within the first 24 hours after booking at no additional cost, as long as you respect the cancellation policy.
4. Why was I charged more than the price listed online?
All our services are à la carte, and haircut prices depend on the initial hair length.
For example: if your hair is below the shoulders and you request a clipper cut, it will be charged as a long-length haircut.
5. Why was my appointment canceled without notice?
Our booking system provides detailed updates.
Out of respect for our stylists and all clients, we allow a 10-minute grace period.
After that, the appointment and deposit are released for possible walk-in clients.
We encourage everyone to review prices and service descriptions on our official service policy page before booking.
6. Can I arrive much earlier than my scheduled time?
We kindly ask clients not to arrive earlier than their scheduled appointment.
We respect everyone’s time and wish to avoid unnecessary stress for our staff. Early arrivals may interfere with stylists’ short breaks, which help them provide the best quality service at your scheduled time.
7. Why were my requested service and appointment time changed?
At the beginning of your booking, three questions are required.
Our service adjustment will be based on your responses, and to avoid conflicts with other appointments, your time may be adjusted 15 minutes earlier or later.
We suggest checking our email notifications, as they contain the most up-to-date information about your appointment.
8. Can I reschedule an already approved appointment through the booking system?
At this time, it is not possible to reschedule through the online system.
Please review questions 2, 3, and 5 of this FAQ.
We ask that you call us as soon as possible if you need to make any changes.
If you click the link in your confirmation email, your appointment will be canceled immediately.
Please note that you, our clients, have full control to schedule and cancel your own appointments.
We only update information or will call you by phone if there is an unexpected staff change.